Frequently Asked Questions
Everything you need to know about shopping with Flying Horse
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Are Flying Horse products covered by a warranty?
All our products come with a one-year limited warranty against manufacturing defects. If you experience any quality issues, please reach out to our customer service department.
Can I change or cancel my order after it's been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order is sent to our fulfillment center and can no longer be changed.